FAQs

Orders & Shipping

• Question 1. Can I cancel my order? showhide
  Answer

  If you realize that you need to cancel your order, please contact us as soon as possible.

  In the message, please note your order# and any other comments.

  This will help ensure that we can attempt to cancel an order for you, although we cannot guarantee the order will be able to be cancelled.

  Unfortunately, once an order has been processed (received by our warehouse with a label created), we will no longer be able to cancel the order.

• Question 2. Can I change the address on my order? showhide
  Answer

  If you realize that you need to edit or make address changes to your order, please contact us as soon as possible. In the message, please note your order# and the correct/updated address.

  This will help ensure that we can attempt to change the address on an order for you, although we cannot guarantee the order can be altered.

  Unfortunately, once an order has been processed (received by our warehouse with a label created), we will no longer be able to make changes to the order.

• Question 3. Do you have any shipping address restrictions? showhide
  Answer

  We currently cannot ship to P.O. Boxes addresses.

• Question 4. Where is my order? showhide
  Answer

  One your order is en route, you will receive a shipping notification via email with tracking details. Once you have the tracking #, you will be able to track the status of your package and get an estimated delivery date.

• Question 5. What is included in the shipping box? showhide
  Answer

  Inside the shipping box, we include any product(s) you have ordered, a catalog and a packing slip.

  The packing slip will show any order #s, recipient information, the items/QTY(s) included in the shipment and any order notes. It does not show any pricing information on the packing slip.

• Question 6. Will pricing or price paid be shown in the shipping box? showhide
  Answer

  There is no pricing information/price paid shown in the shipping box.

• Question 7. Do you provide custom design or engraving services? showhide
  Answer

  Yes! Personal custom engraved glasses can be purchased directly through our website. For a list of products available with custom engraving, please click here.

  If you are unable to find the product you want, please fill out our retail custom engraving form.

  If you are interested in a bulk custom corporate gift order, please fill out this form.

• Question 8. I’ve placed a custom engraving order on you website, how do i provide the engraving details/artwork? showhide
  Answer

  If you have placed a custom engraving order though our website, please complete this form! Please note that we cannot begin processing custom orders, until this form is completed.

  If you have any questions or need to submit additional information for a custom order, please feel free to contact us.

• Question 9. Do you ship internationally? showhide
  Answer

  Sempli does accept international orders. Please note that international orders may have a longer process time 3-4 business days and will typically arrive within 3-4 weeks. If you know what you want to order and have any specific questions about international shipping, please feel free to contact us.

• Question 10. What if I’ve received a damaged item? showhide
  Answer

  If you receive your order (order must have been placed on sempli.com website) and notice a product is broken or damaged, please contact us right away. In your message, please note the order #, product damaged and attach a photo of the broken/damaged item. By sending all of this information, we will be able to quickly respond to your message!

  If you have placed an order from one of our partner websites or stores, please try to contact them directly first. If you have any difficulty or questions, please feel free to contact us.

  Once received, a team member will get back to you as soon as possible.

• Question 11. I received my order and my glass has a small bubble embedded in the glass/ the glasses are different thicknesses, what should I do? showhide
  Answer

  Sempli glassware is hand blown by talented and experienced glass blowers, which gives our glassware an elegant feel. Because of the hand blown nature, each piece is special and unique! Small bubbles and wall thickness variations can be part of this process and we believe this makes each glass beautifully unique.

  If you believe there is something wrong with your order, please feel free to contact us. In your message, please note the order #, product(s) ordered and attach a photo of the item. By sending all of this information, we will be able to quickly respond to your message!

• Question 12. What if I’ve received the wrong product? showhide
  Answer

  If you receive your order (order must have been placed on sempli.com website) and notice you have received the wrong product, please contact us right away. In your message, please note the order #, product received and attach a photo of the received item. By sending all of this information, we will be able to quickly respond to your message!

  If you have placed an order from one of our partner websites or stores, please try to contact them directly first. If you have any difficulty or questions, please feel free to contact us.

  Once received, a team member will get back to you as soon as possible.

• Question 13. When will my order arrive? showhide
  Answer

  Our goal is to deliver your purchase as quickly as possible.

  Please click here for our shipping policy.

• Question 14. Can I ship one order to multiple addresses? showhide
  Answer

  Unfortunately, no, you will need to place separate orders for each shipping address.

• Question 15. What is your return policy? showhide
  Answer

  If you are having trouble checking out, you may be experiencing an isolated browser issue. Try refreshing the page, clearing your browser’s cache or restarting your device may help.

  Please click here for our return/exchange policy.

Check Out

• Question 16. I am having trouble placing an order - how do I check out? showhide
  Answer

  If you are having trouble checking out, you may be experiencing an isolated browser issue. Try refreshing the page, clearing your browser’s cache or restarting your device may help.

  If you are still experiencing issues, you can contact us here and we can help!

• Question 17. What payment methods do you accept? showhide
  Answer

  Sempli currently accepts Visa and Mastercard debit and credit cards issued by U.S. banks, as well as American Express and Discover. We also accept payments via PayPal. We are unable to accept prepaid debit or credit cards.

• Question 18. How is sales tax calculated? ? showhide
  Answer

  Sempli is registered to collect sales tax in all 50 states and Puerto Rico, as required by law. Please know, your order(s) will be taxed unless valid tax exemption documentation has been received prior to order placement. Please contact us for additional questions or support.

• Question 19. How do I redeem a shop promo code? showhide
  Answer

  Promo codes must be entered upon checkout in the payment section.

  Enter in Coupon code and click apply.

• Question 20. Can I add a gift note? showhide
  Answer

  Yes! Upon check out, please add any gift or order notes under”Order Comments” in the Shipping section.

• Question 21. Do you provide gift wrapping services? showhide
  Answer

  We currently do not provide gift wrap services.

Sempli Products

• Question 22. How should I care for my Sempli products? showhide
  Answer

  We highly recommend that all Sempli glassware be hand washed.

  Felt Coasters/Placemats: Gently blot felt with a damp cloth.

  Wood Trays and Stopper: Wipe tray with a damp cloth; do not submerge/soak in water.

  Bottle Openers: Hand wash

• Question 23. How are Sempli glassware made? showhide
  Answer

  Sempli glassware is hand blown by talented and experienced glass blowers, which gives our glassware an elegant feel. Because of the hand blown nature, each piece is special and unique! Small bubbles and wall thickness variations can be part of this process and we believe this makes each glass beautifully unique.

Wholesale & Hospitality

• Question 24. How can I find out more information about becoming a Sempli Wholesale vendor? showhide
  Answer

  We are always looking for new amazing partners to work with. For more information please fill out our Wholesale Inquiry Form.

  If you would like further information, please click here. You can also email sales@sempli.comwith any questions.

• Question 25. How can I find out more information about purchasing Sempli products for hospitality purposes? showhide
  Answer

  We are always looking for new amazing partners to work with. For more information please fill out our Hospitality Inquiry Form.

  If you would like further information, please click here. You can also email sales@sempli.comwith any questions.

• Question 26. Do you have wholesale/ hospitality order minimums? showhide
  Answer

  We do not have a $ order minimum; however, we require all wholesale and hospitality orders to be placed in multiple of full case packs. For example, our Cupa-Vino wine glasses come in case packs of 6QTY Cupa-Vino (set of 2 glasses) each. We kindly as that you order in multiples of 6 QTY for Cupa-Vino.

  For specific product case pack quantities, please contact us at order@sempli.com.

• Question 27. I am already a Sempli approved vendor, how can I submit an order? showhide
  Answer

  Please email your PO or order details to order@sempli.com.

• Question 28. I am already a Sempli approved vendor and I need to update my information. Who do I contact? showhide
  Answer

  Please email any email address or business updates to order@sempli.com

• Question 29. Do you provide custom design or engraving services? showhide
  Answer

  Yes, we do!

  If you are interested in a bulk custom corporate gift order, please fill out this form.

  Feel free to also email us at sales@sempli.com with your custom design or engraving project questions and details

Press

• Question 30. Whom should I contact regarding Press inquires? showhide
  Answer

  Please email our team at press@sempli.com

Other

• Question 31. I have an additional question, how can I contact customer care? showhide
  Answer

  Feel free to contact us any time through our contact formhere.

  You can also email us at info@sempli.com

  If you prefer to call us, please contact us at +1 310.694.1899